How helpful and resourceful the staff was to assist us. They were willing to sort out whatever they could. The beds were comfortable, sofa-bed slightly squeaky but we can live with that. Shower was as good as it gets in London (don't expect high pressure but you will still get a good shower). The room was lovely as were the facilities. I do want to point out to the traveller seeing this that the Royal Albert on the DLR is the closest train and if you want to get to a shopping center then changing to the Jubilee at Canning Town and head to Westfield at Stratford. Heading into central? Take the DLR to Custom House and swap over to the Elizabeth line it will take you all the way into town!
Sveinbjörg
marzo 2025
Very clean, nice decor, friendly. Room was lovely nice decor fluffy towels, kettle/tea/coffee etc in room /great shower etc. Reception staff were very welcoming and accommodating. Food was good - no complaints - great price for an overnight stay in London a very close walk to Royal Albert DLR station. 15 mins in an Uber (£10) to the o2 for an evening event very handy.
Claire
febbraio 2025
We love the staff, every time we come everyone is so sweet and when we mentioned being cold we got a small heater to take up to remedy the situation. Also very glad oatmilk was an option at the bat for coffee.
Morgan
novembre 2024
The atmosphere was great! Trendy and Modern hotel. view of the city airport was a bonus. Some staff were great but there was a male worker who genuinely was poor at customer service not made any eye contact or had any enthusiasm. Made use feel like the check out was very rude but check in was very good as we arrived slightly earlier so she let us wait and gave us a room when it was available. she was welcoming and friendly. Security person was friendly. Lots to do in Lobby area and relaxing atmosphere with great choice of music playing! Rooms were spacious and clean comfy beds. Smart TV was a good bonus! location to DLR is perfect.
Farzana
dicembre 2022
I have stayed in a few Moxy Hotels around Europe and I love the relaxed, unpretentious style of them. The Moxy London ExCel is very comfortable, good value for money, close to City Airport and still only 20-30 minutes away from the West End via the DLR and Elizabeth Line. One simple but very good feature of the bedrooms is the night light under the bed triggered by motion, that allows you to visit the bathroom without disturbing your partner. The bathroom also has a separate low light to avoid disturbance.
Jeremy
novembre 2024
I was visiting an event at the Excel, therefore the location was great, although it is close to airport, there was no noise in the room. The bed was comfortable and breakfast was nice, it si also good you can grab a quick bite at the reception area. The lobby has large tables w power connections, also a pool table
Efrain
novembre 2024
The hotel was really nice with cool, urban ja youthful twist. Our room was super spacious and clean. The staff even gave us a bigger one with a shower chair and support handles when they saw I arrived with my wheelchair (I'm not sure if this was the particular reason to do so, but I had no complain) and it was the highlight of my vacation. As a disabled person showering can be a problem in new enviroment but not at Moxy. The was also was lovely and made sleeping super comfortable. We'll be coming back over and over again.
Tiina
giugno 2024
The room was spacious, clean & had all amenities. The beds were very comfortable. It was quiet too with the windows closed and the aircon was quiet and could be adjusted to our desired temperature. We appreciated the complimentary snacks too. The ironing room was very useful with a decent iron. Lastly, I commend the hotel for having curtains that block out most of the light, as there's nothing worse than having light come in when you want a lie in in the morning!
Greg
agosto 2024
The staff was very kind and helpful. They helped us a lot and made our stay super enjoyable. They went above and beyond what I would normally expect from a hotel staff. The room was cozy and clean, the lobby was very welcoming, modern and a great atmosphere overall.
Andrea
luglio 2024
Really liked the laid back style and service. The team were casual and had a laugh with us when checking in. I hate checking in to a hotel when the team are suited and booted and I'm in scruffy travel clothes. I felt at ease and relaxed. The room was twin for myself and a friend. Beds were comfy and we got a good night's sleep. It wasn't a huge room, but we didn't need any bigger as we were out all day at a concert so was perfect for us. The bat was reasonably priced. Loved that when we got back late a little hungry and thirsty we could grab a couple of snacks and soft drinks to take to the roo..
Claire
luglio 2024